Elizabeth Samuels Drama School – Subscription FAQ

 1. What is the subscription model?
Instead of paying per term, the subscription spreads the full year’s cost evenly across 12 months. This makes lessons more affordable and predictable.

2. When do payments start and end?
Payments can be set up at any time, for example even before classes begin in September. The subscription continues automatically each month.

3. Can I sign up mid-year?
Yes. Your subscription will start on the 1st of each month and continue as a rolling membership while your child remains enrolled.

If your child joins part way through a month, a one-off covering payment may be applied for any lessons already attended before the first monthly instalment begins.

3a. What is a covering payment?
A covering payment is a one-off charge for lessons that have already taken place before the subscription start date. This ensures you are only paying for the classes your child has actually attended, and then move onto the standard monthly subscription.

4. How does the subscription link to my child?
When you register, the payment is linked to your child’s name in our system. This secures their place in the class.

5. Can I choose my preferred class day and time?
Yes. When registering, you can indicate your preferred day and time. If the class is full, you can join the waiting list, and we’ll contact you if a space becomes available.

6. What happens if my child misses a class?
Subscription fees cover the full year of lessons, including holidays and months when classes do not run. Missed lessons are not refundable or credited.

7. Can I cancel the subscription?
Yes, but a 4-week written notice is required. Notice must be emailed to info@elizabethsamuelsdrama.com. Payments due during the notice period remain payable in full.

8. Is the monthly fee based on the number of lessons in a month?
No. The monthly fee simply divides the total annual cost into 12 equal payments, regardless of how many lessons occur in a particular month.

9. How do payments work during school holidays?

Our classes run on a subscription model. We take the total cost for the full academic year and spread this evenly across 12 months so payments aren’t linked to individual weeks or school holidays.

This means your monthly payment stays the same even during half terms and longer school holidays when regular classes may not be running. The subscription covers the full programme across the year rather than paying per lesson.

Holiday workshops such as Easter or summer courses are booked and paid for separately and are not included in the monthly subscription.

10. What if my first payment is taken before lessons start?

Your first payment secures your child’s place in the class. Our subscriptions spread the full annual cost across monthly instalments and are not linked to individual weeks or school holidays.

This means your subscription may begin before the first lesson takes place, especially for September starters or during longer school holidays.

11. How do I make changes to my subscription?
Any changes, such as updating your child’s details or class preference, can be made by contacting us directly at info@elizabethsamuelsdrama.com.